The Case of the Missing Designer

Let this be made clear from the start:

There is no excuse for any designer (be it graphic, web or whatever) to not respond to their clients. That is being plain unprofessional and we are in NO WAY defending them.

What we are trying to do here is to explain why such things happen and how we can aviod them.

Reasons for missing designers:

• exam time
• too many commitments
• close down

Exam Time

Some of our clients used to engage students to help them with their website. We will encourage you to do that if you have a modest budget, your web development is fairly simple, you do not require prompt support and you will not be expecting any legal issues pertaining to your webiste.

Responsible students can be creative and help to get a site up and running. However, a student's main role is to study and the will have to give that priority. So if you use students, be prepared that for 4 months in a year (2 months near mid year and 2 months near the end) they will be concentrating on their major examiniation preparations and may not be able to respond to you quickly.

Too Many Commitments

As we have mentioned before, through our experience we realised that:

Cheap does not always mean good.

Base on the laws of economics, there are two ways to increase profits. One - sell quality stuff at a premium; and Two - sell dirt cheap but increase sales volume.

One common reason for designers to go missing is because they have too many commitments. Because when you sell cheap and increase volume, you will have a very large customer base to service, if your revenue does not allow to to grow, you will have to support them all at the existing headcount.

Close Down

Sometimes design firms close down. Especially those that do not earn enough to pay their bills. At äxuberant, we believe in delivering premium and quality designs, we will rather be around when the time comes for you to revamp or upgrade your website.

So if you deal with us, you can expect quality service and prompt replies. We will not definately not go missing. If you have a maintenance agreement with us.